It is important that you click on this button to 'log' the page (and the timer) as completed. If you want to leave the activity and come back later, the timer will start again unless you have clicked on this button.
5. In many cases rebooting your router will help. This is a common fix. Note that you need to power it down completely and unplug from a power source for 20 seconds, not just push a reset switch.
6. If your router is greater than 3 years old there may be a compatibility issue with some of the newer video streaming protocols. A symptom of this would be variable video performance on different websites. If you find that our videos are slow, but other sites are OK, then it may well be the age of your router - as our videos are using the newest technology. The benefit of newer protocols is that they perform well, even on slow connections. However, some older routers have trouble with this technology and tend to stutter. If this is the case, then it might be time for a new (and more secure) router.