Do you carefully construct your first two clinical encounters to get the best possible outcome for your patients? Do you explain how your treatment works using words and concepts that are meaningful to your patients? Learn why a neuroscience approach to your patient communication is not only more effective, but is the new best-practice.

This intensive one-day seminar is entirely practical - it’s about getting all of the little things right each day. You’ll learn how to take a brain-based approach to every aspect of a patient interaction. Are your staff using the right words when they book in a patient for the first time? What are the most important words to use when first meeting a new patient? The latest neuroscience tells us that your influence upon a patient’s problem begins during the history. You must ask the right questions to reveal the individual education opportunities for every patient, and create immediate understanding. But what should you have achieved by the end of the history?

This seminar shall also walk you step-by-step through the examination process. The words, concepts and explanations that you use can either help or hinder. You must de-educate before you can re-educate. We'll look at what’s most important to demonstrate and document. How do you explain a working diagnosis? What words and concepts do you use when telling a patient what’s 'wrong' with them? When and why should you order imaging studies? How do you explain this to a patient?

There are so many important questions that you must answer. How does your treatment work and how much is needed? We shall look at how to move from an older 'mechanical' model to a new 'brain-based neuroscience approach' that patients can instantly relate to. From 'damaged parts' to 'brain plasticity'. We’ll ensure that your words, actions and treatment all align with neuroscience best-practice.